Single Prioritised Input Queue

Problem Context

There are multiple sources for requests to do work which leads to unclear priority OR a de facto prioritisation approach based on who shouted loudest most recently.

Most things seem to take too long to complete which leads to more direct requests to individuals to expedite work.

People doing the work are frustrated by the inability to focus on anything as interruptions are constant.

Solution

Move all requests to a single input queue with a common prioritisation method - no requests are processed unless they come from this queue.

The prioritisation method may or may not allow explicit expediting but it will be a common policy, not a backdoor request.

Expected Consequences

• People making requests who were used to jumping the queue may feel disappointed
• Average lead time will drop and become more predictable
• People doing the work will feel more focus and satisfaction