Lean and Kanban for IT Operations Field Guide

A short while ago, someone asked me whether there was a further expansion to what I described in my Lean Kanban Benelux presentation on Lean and Kanban for IT Operations... and I thought, that sounds like a good idea!

So I plan to write a series of blog posts to act as a kind of field guide to Lean and Kanban for IT Operations.

I'll use this post as a roadmap which I'll update it as the individual posts are done.

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1. Understand the current situation
1. What are the nominal problems (aka triggers)?
2. How do things currently work?
1. What is the nature of demand?
2. How well are we performing?
3. Flow of work and flow of information
4. What are our skills?
3. What are the actual problems? Revisit the problem statement.
2. Quick and easy wins (If the situation is severe enough, do this before completing 1)
3. What is True North? (If you are not in a firefighting situation do this before 1 and 2).  Revisit the problem statement (gap between current and future state as step toward ideal)
4. Optimise conditions for improvement
1. Expose information - kanban board, explicit policy
2. Limit WIP
3. Measure Performance
4. Improve collaboratively and scientifically
5. Typical solution patterns