Bill Waddell on No Privileged Class in Excellence:
If everyone in the organization carries equal value - and they do in terms of all having to contribute to make the whole organization succeed, there should be one policy - you stay at the same hotels whether you are an entry level engineer or the CEO. Everyone gets liquor and golf, or no one does; everyone flies on a private jet, or the company doesn't need one. There is no room for royalty or a privileged class in the pursuit of excellence.
2 comments:
When the cost of wasted time for an individual to a company is large, then that waste needs be minimised.
Suggesting that Roy take a Diamond District apartment like the rest of us and possibly deal with broken plumbing, no room service just to adhere to an artificial notion of equality is silly; whether I like it or not, his time is more valuable than mine and is better spent talking to TWers.
Genralising across luxuries, perks and mechanisms to minimise waste is naive, or worse, a crude attempt by the author to play to the audience.
"his time is more valuable than mine"
Why? Does this hold at all moments? In all circumstances?
Who are more valuable? The people who are directly contributing to providing value to customers OR the people who fly around to spend time talking?
I agree that there are moments where something that may appear as a luxury is actually about improved organisational effectiveness. However, what Bill Waddell is pointing to is learning humility. We know that power corrupts which suggests that effective organisations should minimise disproportionate status to maximise overall effectiveness even at the risk of being less efficient for any particular situation.
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