Things not to do when setting up an andon system

Jon Miller blogs about the nuts and bolts of setting up an andon system.

Things NOT to do:

• Get rid of all buffer in the line
• Stop the line for every little problem.
• Set a lower limit on the size of a problem that requires workers to pull the cord.
• Keep the support resources comfortably in their offices.
• Design the escalation system around the schedule of the support staff.
• Just pull the cord and expect the world to come running.
• Spend more time and money on the hardware and software than on the humanware.